Released on: September 30, 2008, 2:39 am

Press Release Author: Sarah Schwitters

Industry: Telecommunications

Press Release Summary: Leading Business Intelligence Firm Strengthens Data Security

Press Release Body: SEATTLE (September 18, 2008) — HyperQuality, Inc.
(www.hyperquality.com), the premier contact center business intelligence firm,
announced today that it has received certification of PCI-DSS – Payment Card
Industry Data Security Standard – for its quality assurance services and reporting
software from the Qualified Security Assessor (QSA) – Control Case.”
HyperQuality is the nation’s leading provider of business intelligence and
management services focused on the quality, productivity and effectiveness of
customer interactions. The company evaluates customer service interactions for many
of the largest financial and banking institutions in the United States. The company
is responsible for securing information for millions of credit card members every
year.
HyperQuality is one of the first quality evaluation companies to achieve Level 1
Service Provider status. “Our clients trust us with their customer’s financial
information,” said Chris Coles, HyperQuality’s President and CEO. “We are committed
to privacy, security and maintaining the highest performance for the industry.”
The PCI Security Standards Council is an independent body formed to develop,
enhance, disseminate and assist with implementation of security standards for
payment account security. It was founded by American Express, Discover Financial
Services, JCB, MasterCard Worldwide, and Visa International.

About HyperQuality, Inc.
Founded in 2003, HyperQuality (www.hyperquality.com) is the leading provider of
third-party quality assurance and business intelligence for contact centers. With a
strong focus on call center operations, the company evaluates millions of
interactions annually between contact center agents and customers and, using
advanced analytics, generates actionable feedback to drive performance improvement.
Ultimately, HyperQuality helps companies – including some of the most well-known
names in the travel, retail, financial services, education and utility industries -
improve the quality and effectiveness of their customer interactions. In addition to
quality evaluations, HyperQuality collects, evaluates and analyzes other forms of
customer data, including customer and employee surveys; shopping experiences and
marketing programs.
HyperQuality is a global business with corporate headquarters at 1118 Post Avenue in
Seattle. For more information, call (206) 283-7119 or visit www.hyperquality.com.


Web Site: http://www.hyperquality.com

Contact Details: 1118 Post Avenue
Seattle, WA 98101
Phone - (206) 283 7119
Fax - (425) 952 1413
Email - info@hyperquality.com